Sales Policy for Flitopin

Effective Date: January 7, 2025

At Flitopin, we are committed to providing high-quality artwork and exceptional customer service. This Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from our website, flitopin.com, you agree to the following terms.

1. Product Availability

  • Stock Availability: We strive to ensure that the items listed on our website are in stock and available for purchase. However, due to varying stock levels, availability is subject to change. If an item you have ordered is out of stock, we will contact you immediately to inform you of the situation and offer alternatives, a backorder option, or a refund.

  • Product Descriptions and Images: We make every effort to ensure that the descriptions and images of our artwork are accurate. However, colors and patterns may vary depending on your monitor settings. We encourage you to read the product descriptions carefully before making a purchase.

  • Custom Orders: If you place a custom order for a piece of artwork (e.g., personalized paintings or commissioned artwork), please review the specifications before submitting your order. Once submitted, custom orders are final and non-refundable unless there is a mistake on our part.

2. Pricing and Payment

  • Pricing: All prices listed on flitopin.com are in U.S. dollars and are subject to change without notice. Prices include applicable taxes, but do not include shipping fees, which will be added at checkout based on your location.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment processors. Payments are processed securely through our trusted payment gateway.

  • Payment Authorization: Your payment will be authorized when you complete the checkout process. Once the payment is successfully processed, you will receive an order confirmation email.

  • Promotions and Discounts: If you have a discount code, promotion, or coupon, you can apply it at checkout. Please note that some promotions may have expiration dates or limitations on usage. Only one promotion code can be applied per order.

3. Order Processing

  • Order Confirmation: Once you place an order on our website, you will receive an order confirmation email that includes the details of your purchase. This email is not an acceptance of your order, but rather a confirmation that we have received it.

  • Order Fulfillment: After we confirm your order, we will begin processing and preparing your artwork for shipment. Orders are typically processed within 1-3 business days. However, during high-demand periods or for custom artwork, processing times may be longer. You will receive an email once your order has been shipped, along with tracking information if applicable.

  • Backorders: In the case that an item is out of stock or on backorder, we will notify you of the estimated shipping time. You will have the option to either wait for the item to restock or cancel your order for a full refund.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods to ensure that your artwork arrives safely and on time. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • Domestic Shipping: We offer standard shipping within the United States. Delivery times may vary depending on your location. We will provide tracking information once your order has been shipped.

  • International Shipping: We currently offer international shipping to select countries. Additional shipping fees and import duties may apply for international orders, and these are the responsibility of the customer.

  • Shipping Delays: While we strive to ensure that your order is delivered on time, delays may occur due to factors outside of our control, such as weather, customs processing, or carrier issues. We cannot be held responsible for such delays.

5. Order Cancellation

  • Cancellation Policy: If you wish to cancel your order, please contact us immediately at info@flitopin.com or call (713) 777-0833. If your order has not yet been processed or shipped, we will cancel it and issue a refund. Once an order has been shipped, it cannot be canceled and must be returned following our Return and Refund Policy.

  • Custom Orders: Custom orders cannot be canceled once the artwork has been created or shipped, as they are tailored to your specifications.

6. Sales Tax

  • Tax Collection: Sales tax is applied to orders shipped within states that require tax collection. The applicable sales tax rate will be calculated at checkout based on your shipping address.

  • Tax Exemptions: If you are tax-exempt, please contact us before placing your order to arrange for the exemption.

7. Returns and Refunds

  • Return Policy: If you are not satisfied with your order, please refer to our Refund and Returns Policy for instructions on how to return an item and obtain a refund or exchange. Items must meet the conditions outlined in the return policy to qualify for a refund.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@flitopin.com or call (713) 777-0833. We will arrange for a replacement, repair, or refund as necessary, at no additional cost to you.

8. Customer Support

We are committed to providing excellent customer service. If you have any questions about our sales policy or need assistance with an order, please don’t hesitate to contact us:

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about any updates.

Thank you for choosing Flitopin for your artwork needs. We are dedicated to ensuring that your shopping experience is seamless, enjoyable, and satisfying.